![]() If they need to do some special work (above and beyond what most appointments need, such as running new lines through walls) to enact the fix, you might incur some charges there, but that's the part you can decline. ![]() Generally speaking, things that you and the agent can't fix over the phone don't incur a charge. So that's why the agent wouldn't give you a firm answer. Unless they've changed policy in the last year and a half, whether you are charged the $60 visit fee depends on what the problem is, and there's no way to know that for sure from whatever call center you're talking to. While spectrum says I can get up to 960mbps at my house, my gut says since I live so far out I am already getting my maximum. In reality I live in a small town far away from one of the two nodes in town. I understand if the tech wanted to charge me for the repair, but my fear is that the tech would come out, not figure out the issue and blame one of those aforementioned excuses (it's happened before to me with other providers but those tech visits were free). At first they said I can decline any charges from the tech (not elaborating), but then also would not explicitly state whether or not it would cost anything if they found out it's something on my end (old coaxial, to long, hidden splitter somewhere?). Problem is they would not give a clear answer as to whether or not it will cost something for the tech too come out and diagnose the problem. In speaking to Spectrum they said everything looks great on their end and my modem firmware is up to date (their modem), so they want to send a tech out to troubleshoot. recently upgraded my internet from 100mbps to the 400mbps ultra plan, but the most I've gotten is 200mbps, normally around 140mpbs. One day, I might even be the Vice President of my own call center. ![]() The sky is the limit when it comes to where we can go and what we can do. With this company, I'm able to go from being a representative to a lead, a supervisor. Spectrum's not just a job, it's a career. Spectrum Customer Service Representatives have plenty of opportunities for career advancement and growth. We like to work hard, but we also like to have fun and I feel that that makes us work harder and makes us better employees. We all come from different walks of life and we all have our different cultures. Whether it's answering a question about a customer's bill or assisting them with issues on their internet, phone or cable, we here at Spectrum strive to find the perfect solution for our customers.Īndy works at one of Spectrum's many Customer Service Call Centers, which bring thousands of jobs to the communities we serve. There are different customer service rules here at Spectrum. Being able to help out that many people in so many different ways leaves you feeling fulfilled and satisfied.Ĭustomer Service Representatives help troubleshoot service issues and handle billing inquiries for Spectrum customers. Every day, you have different sets of customers. Meet Andy: Customer Service Representative My name is Andy Martinez and I'm a customer service representative for Spectrum. Spectrum presents: A Day in the Life: Customer Service RepresentativeĪndrew M.: My job is to listen and provide solutions for any technical issues that my customers might have.
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